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Return and Restocking Policy

All Claims must be made within 20 days of the invoice date

Customer is responsible for the return freight, unless other
arrangements are specifically agreed to at the time the return is
arranged.

We are able to accept returns on unopened boxes, in their original
condition, within 90 days of the original invoice date.

All returns are subject to inspection, and a 20% restocking fee.

Enclose a copy of the packing slip with all returns. If packing slip is
unavailable, enclose a 3 x 5 index card with the name of the company, the
telephone number with the area code, and if available, the date of the
original order.

Please note that these steps are intended to expedite the return process.
Your cooperation is greatly appreciated.

What if I have a defective product?

If you receive a bad lot of boxed product, please call us as soon as
possible! The sooner we are made aware of an issue, the sooner we can
work on resolving the problem. We require the following information in
order to process any returns or exchanges.

1. The Lot # off the bottom of the box 2. Your original invoice

Cancellation Policy

All orders that are placed with in Dermatec business hours are confirmed
and released for processing. If a customer fails to cancel the order at
confirmation or before product is shipped, it will be the customer's
responsibility to refuse the order upon delivery. If the product is not
refused upon delivery, the customer will be required to ship the product
back at their expense to recieve proper credit.

Dermatec Direct return policy