FAQs

A wise consumer asks questions. At Dermatec, customer satisfaction is our #1 priority.

 

How do I place an order?

      If you are a new customer, simply call customer service on our toll free line 800-992-8987 Mon-Fri (EST) 8:00am-5:00pm. One of our customer service representatives will be happy to further assist you. Existing customers can fax in orders, email or call their sales representative, or call customer service to place in an order.

 

Can I sample a product at no charge so I can test it out before I purchase?

      Any of our Dermatec gloves are available to sample at no cost. We are confident our products will exceed all your infectious protective apparel needs, as they have for thousands of customers for over 25 years. 

 

Where do your products come from? 

      Surpassing all OSHA and FDA requirements, our gloves are manufactured oversees in compliance with strict federal guidlines to ensure the safest glove possible. They have the lowest rip and tear factor ratio in the glove industry. Over the course of two decades we've developed close relationships with the most trusted brands, like Crosstex, Darby, IQdental, Kuraray, Medgluv, Adenna, and Valumax to pass the savings onto you. 

 

How come Dermatec doesn't have an online store?

      To ensure you receive exactly what you ordered--at the absolute best prices available, every customer is assigned a highly knowledgeable sales representative to guide you with your purchase. With thousands of products in stock, sales reps will asist you in choosing the right product, prefectly suited for your industry-specific needs. The customer benefits greatly price-wise and selection-wise with this method. 

 

How long does it take to set up an account?

      Setting up an account is quick and easy. After you have selected the right products for your business with your sales representative, the verification department will simply call you back to set up your account. The process takes less than 5 minutes. 

 

How long does shipping take?

      We ship out of Tampa, FL with FedEx. Orders typically deliver between 2-6 business days depending on your location. Expedited shipping options are available upon request.      

 

What are my payment options?

      We accept valid personal and business checks, money orders, COD, Visa, Master Card, American Express, and Discover credit cards. There are no fees associated with credit card transactions. 30-day billing is also available. 

 

What actions do I take if there are issues with my order?

      The first thing you do is call customer service Mon-Fri 8am-5pm (EST). If you are unhappy with your purchase for any reason simply send the unopened product back to us and we will credit your account (our return policy is 30 days). If the product is defective or the order was incorrect, we will fix it asap.