FAQs
1. How do I place an order?
If you are a new customer, simply call customer service on our toll free line 800-992-8987 Mon-Fri (EST) 8:00am-5:00pm. One of our customer service representatives will be happy to further assist you. Existing customers can fax in orders, email or call their sales representative, or call customer service to place in an order.
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2. Can I sample a product at no charge so I can test it out before I purchase?
Any of our Dermatec gloves are available to sample at no cost. We are confident our products will exceed all your infectious protective apparel needs, as they have for thousands of customers for over 25 years.
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3. Where do your products come from?
Surpassing all OSHA and FDA requirements, our gloves are manufactured oversees in compliance with strict federal guidelines to ensure the safest glove possible. They have the lowest rip and tear factor ratio in the glove industry. Over the course of two decades we've developed close relationships with the most trusted brands, like Crosstex, Darby, IQdental, Kuraray, Medgluv, Adenna, and Valumax to pass the savings onto you.
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4. How come Dermatec doesn't have an online store?
To ensure you receive exactly what you ordered--at the absolute best prices available, every customer is assigned a highly knowledgeable sales representative to guide you with your purchase. With thousands of products in stock, sales reps will assist you in choosing the right product, perfectly suited for your industry-specific needs. The customer benefits greatly price-wise and selection-wise with this method.
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5. How long does it take to set up an account?
Setting up an account is quick and easy. After you have selected the right products for your business with your sales representative, the verification department will simply call you back to set up your account. The process takes less than 5 minutes.
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6. How long does shipping take?
We ship out of Tampa, FL with FedEx. Orders typically deliver between 2-6 business days depending on your location. Expedited shipping options are available upon request.